Shipping policy

Shipping Policy

Last updated: 30 July 2026

Thank you for shopping with Liekie.

As Liekie creates and sells digital music products, no physical items are shipped. All orders are delivered electronically.

Digital Delivery

Once your order has been completed, your digital product will be delivered by email or through a download link provided to the email address supplied during checkout.

Please ensure your email address is entered correctly when placing your order.

Production Times

Each custom song is created specifically for you.

Estimated production times are displayed on the relevant product page. Delivery times may vary depending on:

  • Order volume

  • Package selected

  • Complexity of your request

  • Revision requests

  • Public holidays

  • Technical issues beyond our control

We will always aim to deliver your order as quickly as possible.

Order Processing

Production begins once full payment has been successfully received and all required information has been provided.

If we require additional information to complete your order, production may be delayed until we receive your response.

Delivery Method

Completed orders are delivered digitally via:

  • Email

  • Secure download link

  • Shopify digital download (where applicable)

No physical CDs, USB drives, or printed materials are included unless specifically stated on the product page.

File Formats

Depending on your purchase, you may receive one or more of the following:

  • MP3 audio files

  • WAV audio files

  • Song lyrics (PDF or text)

  • Album artwork (JPG or PNG)

  • Other digital files included in your selected package

Delivery Issues

If you have not received your order within the estimated delivery timeframe, please:

  • Check your Spam or Junk folder.

  • Ensure the email address provided during checkout is correct.

  • Contact us if you are still unable to locate your delivery.

We will gladly assist you in resolving any delivery issues.

Incorrect Email Address

Liekie is not responsible for delays caused by an incorrect email address provided during checkout.

If you notice an error before your order has been delivered, please contact us as soon as possible so we can update your details.

Failed Deliveries

If a delivery email cannot be successfully delivered due to an incorrect email address or other customer-related issue, we will make reasonable efforts to contact you using the information provided with your order.

International Orders

Because our products are delivered digitally, we accept orders from customers worldwide.

No shipping charges, customs duties, import taxes, or delivery fees apply to digital products.

Contact Us

If you have any questions regarding your order or digital delivery, please contact us:

Liekie

Email: sales@liekie.co.za

We aim to respond to all enquiries as quickly as possible.